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Legal

Cancellation
& refund policy.

Last updated · 2026

Delivery policy

A booking is confirmed as soon as payment is received and, in some cases, once we receive confirmation from the respective supplier for the booking made.

Payment terms

You will pay the price shown on your Booking Confirmation, which supersedes any rate shown elsewhere. Payment can be processed via online/internet banking, wire transfer to our bank account, or through an integrated payment gateway on our portal. If you use the payment gateway with a debit/credit card or net banking on someone else’s behalf, you are doing so with that card or account holder’s approval.

  • If a transaction is flagged as suspicious by our risk-management checks, we may ask you to submit identification along with a front copy of the card used, to protect you from potential fraud. If the documents aren’t provided in time, the reservation will be cancelled with immediate effect.
  • If a payment doesn’t go through for any reason, please share the payment receipt or a screenshot with us — otherwise the booking will be cancelled, and any re-booking will be subject to availability.
  • Payment-gateway processing charges are borne by you. If a transaction is cancelled after being initiated, processing charges will still apply.

Amending or cancelling a booking

Your ability to amend or cancel a tour booking is restricted by that booking’s own terms and conditions, or by our third-party suppliers’ cancellation policies. Depending on the booking type, there may be instances where an amendment or cancellation isn’t possible, or where it comes with specific conditions.

To cancel a booking, please notify us in writing (email is fine) in addition to cancelling on our portal. Once we receive your cancellation request, we will acknowledge it by email and state any cancellation fee that applies. Each hotel/service provider has its own refund and cancellation policy, and we follow that policy accordingly.

Refunds

  • Refunds are made only through the original mode of payment.
  • Bookings eligible for a refund under the applicable cancellation policy will be refunded within 15 working days of the cancellation request, after deducting any payment-gateway processing or wire-transfer charges.
  • If a paid service is not availed of, partly or fully, no refund will be made under any circumstances.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices. If we make any material changes, we may notify you by email (sent to the address on your booking), by phone or message, or by a notice on our website. We encourage you to periodically review this page for the latest information.

Questions

For anything related to a payment, cancellation or refund, write to us at info@flyingcoloursvacations.com or call +91 70174 40214.